Privacy Policy – Masanori Homestays

Masanori Homestays is owned and operated by Masanori Hospitality, which acts as the data controller of your personal information. We are committed to protecting your privacy and ensuring compliance with applicable Indian data protection laws.

1. Information We Collect

We may collect the following categories of information:

• Personal Information: Name, contact details, address, government ID (for check‑in), payment details.

• Booking Information: Dates of stay, preferences, special requests.

• Device Information: IP address, browser type, time zone, cookies, and usage data when you access our website.

• Sensitive Personal Data: Only where required by law (e.g., ID verification).

2. Purpose of Collection

Your data is collected and processed for:

• Confirming reservations and managing guest stays.

• Processing payments securely.

• Providing customer support and responding to inquiries.

• Improving services and guest experience.

• Complying with legal and regulatory requirements.

We process only the minimum data necessary for these purposes.

3. Legal Basis

Under Indian law, we process personal data based on:

• Consent: For marketing communications, newsletters, and optional services.

• Contractual necessity: To fulfill bookings and provide services.

• Legal obligation: To comply with government regulations (e.g., guest ID records).

• Legitimate interests: For service improvement and fraud prevention.

4. Cookies

Our website uses cookies to enhance user experience.

• Required cookies are essential for site functionality.

• Optional cookies may be used for analytics and marketing, subject to your consent.

• Third‑party cookies may be used through integrated services (e.g., video displays).

5. Data Sharing & Disclosure

We do not sell or rent guest data. Information may be shared only:

• With government authorities when legally required.

• With payment processors for secure transactions.

• With service providers bound by confidentiality agreements.

6. Data Retention

Guest information is retained only as long as necessary for:

• Booking and service obligations.

• Legal compliance (e.g., guest register requirements).

• Resolving disputes or enforcing agreements.

Data is securely deleted once retention is no longer required.

7. Guest Rights (India – DPDP Act, 2023)

As per Indian law, you have the following rights:

• Right to Access: Request details of personal data we hold.

• Right to Correction: Update or correct inaccurate information.

• Right to Erasure: Request deletion of personal data, subject to legal requirements.

• Right to Withdraw Consent: Opt out of optional data processing (e.g., marketing).

• Right to Grievance Redressal: File complaints with our Data Protection Officer.

8. Security Measures

We implement reasonable security practices, including:

• Encryption of sensitive data.

• Secure servers and restricted access.

• Regular audits and compliance checks.

However, no internet transmission is 100% secure, and we cannot guarantee absolute protection.

9. Links to Other Websites

Our website may contain links to third‑party sites. We are not responsible for their privacy practices. Please review their policies before sharing personal data.

10. Legal Disclosure

We may disclose information if required by law, court order, or government authority, or if necessary to protect our rights, safety, or property.

11. Rights of Admission Reserved

Masanori Hospitality reserves the right to refuse service or admission if guest conduct, documentation, or behavior is deemed inappropriate or unlawful.

12. Contact Information

For privacy concerns or to exercise your rights, please contact:

Data Protection Officer – Masanori Hospitality

📧 Email: Connect@masanorihomestays.in 📞 Phone: +91‑(8076)494 277